InvoiceCloud Transition Instructions

PAPILLION WATER CUSTOMERS — We've made the switch to our new InvoiceCloud online bill payment service. Here's what to know:

  1. All customers have been automatically switched to mailed paper statements to begin this transition.
  2. Wait to receive your paper bill in the mail, then use the new online service. This first payment, you will need to know how much you owe as we are still syncing the new system with our system. 
  3. This month, you will need to click the "Utility" button option, which allows you to make a payment without signing in. The sign-in option is not yet full activated and therefore will not work at this time.
  4. Stay tuned for more updates as we activate the full autopay features in the new system. We appreciate your patience through this transition and think you will like the new service once it is fully functional.